GENERAL CONDITIONS OF SALE

Article 1 - Scope of application
The present general conditions of sale apply to all orders placed on our website or by telephone. These general conditions can be consulted via this page or by email by making a request to customer service.

Our website is published by the company LETS OUT, SARL whose head office is located 3 route de la Mare Biotte 49610 SOULAINES SUR AUBANCE, registered in the Angers Trade and Companies Register under the number RCS ANGERS 507 923 076 (Intra-community VAT number: FR23507923076).

Article 2 - Prices
The prices of our products are indicated in Euros including all taxes, but excluding delivery charges. All orders placed on our site are payable in Euros. The prices can be modified at any time. The products that will be invoiced will be based on the rates in effect at the time of the order, subject to availability at that time.
The cost of foreign products and services are subject to fluctuations. All advertised prices are subject to currency or customs charges.

Article 3 - Order
After clicking on the "Order" button at the bottom of your shopping cart, the customer is redirected to the choice of delivery, thereafter he can verify this information and modify it by means of the link "modify this address" and choose the method of payment.
The customer must read and accept the general terms and conditions of sale before choosing a payment method. By choosing the payment method and clicking on the "PAY" button, the customer will access the payment page (secure payment protocol). The contract will then be formed, in accordance with the terms of the Civil Code, when the order is validated and the customer returns to the order confirmation page.
The customer receives an email acknowledging receipt of the order. Only the products listed in the confirmation email sent at the time of shipment will be included in the contract.
The customer can place an order on the website or by phone. At the time of ordering, the customer will be informed of the availability of the products. In addition, it may happen that some products are unavailable after the order. If the products are temporarily unavailable (out of stock, etc.), he will be informed by e-mail and he will be invited to modify or cancel his order. If all the products of his order are permanently unavailable, we will inform him by e-mail.
When placing an order, the customer will have to accept the present general conditions of sale. The customer declares and guarantees that he/she is entitled to pay with the payment card provided for the payment and that the price of the order is covered by the available funds.
By ordering, you confirm that all the information you provide is accurate, you certify that you are authorized to use the credit or debit card used to place the order and that you have sufficient funds to cover the price of the goods ordered.

Article 4 - Payment
The price of the order is due immediately on the date the order is placed. We accept payment by credit card, bank check, bank transfer.
The payment by credit card online uses the SSL (Secure Socket Layer) security protocol. Visa and Mastercard are accepted. Some orders paid by credit card may be subject to additional checks after the payment has been debited. The customer will then receive an e-mail asking for supporting documents (identity card and credit card whose information will have been partially hidden beforehand) in order to validate the sending of his order.
The payment by bank check is possible for checks in Euros whose bank is domiciled in France. The order will be validated at the date of the cashing of the said check. We reserve the right to wait up to 10 days from the date of cashing the check (maximum time for the return of an unpaid check) before shipping the order. The check must be made out to LETS OUT and sent to the address indicated at the time of the order. The terms of payment by bank transfer will be communicated directly by e-mail if the customer has chosen one of these two methods of payment.

Article 5 - Delivery
All our deliveries are made in a closed package without any mention of our site. The products are delivered to the address indicated by the customer during his order. The delivery costs will be indicated to the customer before any payment. Packages are shipped from Monday to Friday inclusive, excluding weekends and holidays. The delivery time does not include the time of preparation of the order, generally any order placed before 15h in the working days and which has all the products in stock is dispatched the same day. The delivery time does not constitute an exact deadline and our responsibility could not be committed in the event of stock shortage at a supplier or of delay in the delivery. In particular, in case of delay by the carrier, for whatever reason, our responsibility cannot be engaged. The customer has the duty to check the state of the packaging and the conformity of the products he receives following his order. Please refer to the heading "Delivery" at the bottom of all the pages of our site to discover the modes of delivery which we propose.
We commit ourselves to respect as much as possible the shipping date which is given to you as an indication on the card of the product(s) that you order. When ordering with several items, the delivery time to be taken into account is the longest. If I order a product shipped within 24 hours and another product shipped within 2 to 5 days, then my entire order will be shipped within 2 to 5 days minimum.
Express orders (Chronopost or Chrono Relais) must be placed before 3:00 pm with products marked "In stock", in order to expect delivery the next day.
Orders can be delivered by Colissimo suivi, UPS, GLS, Chronopost or Mondial Relay. When the parcel is delivered to the customer's home, in case of absence of the latter, a notice of passage will be left by the letter carrier or the deliveryman and the parcel will remain at the disposal of the customer during a time indicated by the carrier at the address indicated on the notice of passage. After this period, the package will be returned to us.
The customer must make sure that the delivery address indicated is sufficient for an incident-free delivery by the service in charge of the expedition.
All orders returned by the Post Office for NPAI (Does not live at the indicated address) or for incorrect addresses will be available within 15 days at LETS OUT. If the customer wishes to have the package returned, he/she must pay the shipping costs.

Article 6 - Customer Service
For a precise follow-up of your order, our customer service is available via the "Contact Us" page available at the bottom of all pages of our site or by telephone at the number indicated on our pages.

Article 7 - Satisfied or refunded
The legislation in force proposes a period of 15 days (from the date of receipt of the package) to request an exchange or refund of his order. We extend this period to 30 days to allow you to take the time. We commit ourselves to proceed with the exchange or refund provided that the article is returned to us in its original packaging at the following address LETS OUT - 6 B RUE DU ROCHET - 49128 ST BARTHELEMY D'ANJOU - France

This right of withdrawal is valid only for an unused product, returned in its original packaging with all its accessories, not handled or loaded. In particular, SexToys products must not have been used and if the packaging has a seal, it must still be blank.
According to the law in force, the right of withdrawal excludes all goods that you have opened and that cannot be returned for reasons of hygiene: underwear, cosmetics, sex toys, etc.

LETS OUT reserves the right to refuse the return of a product in case of dissatisfaction for reasons of hygiene regarding the returned product.
Lingerie products must not have been worn (however, we tolerate that they may have been tried on) and must be returned folded. Wellness and Aphrodisiac products must not be opened. The shipping and return costs are then charged to the customer and only the price of the product(s) will be refunded.

You can make the return request simply by contacting our Customer Service via the contact page "Contact Us" or by phone at the number indicated.
If you wish you can also use the withdrawal form available at the bottom of these terms and conditions.
The return of the product must imperatively be done through the Colissimo service of the Post Office, we can not be held responsible for the loss or damage of the package that you return to us. For

Defective products any claim for a missing or damaged product in the package must be made by mail within 4 days of receipt of the package. No claim made after this period will be accepted. The customer will have to contact our Customer Service to get a prepaid return label allowing to take the return costs at our charge. In the case of a refund, we guarantee that it will be made by bank transfer or directly to the credit card that was used for the purchase within a maximum of 14 days from the date of processing the return.

Returns are usually processed within one week of receipt of the package in our warehouse.
Defective products must be returned to us in the condition in which you received them with all the elements: accessories, packaging, instructions, etc. The provisions of this article do not prevent you from enjoying the right of withdrawal. In the event of a return that does not meet these conditions (retraction of a damaged or incomplete product, return under warranty for a product that works, etc.), the product will be returned to the customer in the same condition as it was received, subject to payment of the return shipping costs, as well as the costs incurred for the return to our premises if they had been paid for by LETS OUT.
The contractual guarantees do not cover: the replacement of consumables (batteries, light bulbs, fuses, antennas, headphones, microphones, wear and tear of playback or recording heads, etc.), abnormal or non-compliant use of the products. In this respect, we invite you to carefully consult the instruction manual provided with the products, failures related to accessories (power cables, etc.), defects and their consequences due to the intervention of a non-approved repairer, defects and their consequences related to use that does not comply with the use for which the product is intended (professional use, collective use, etc.), defects and their consequences related to any external cause.

Article 8 - Guarantees

8.1 Commercial warranty
The products sold are covered by a commercial guarantee aimed at guaranteeing their conformity and ensuring the reimbursement of the purchase price, the replacement or the repair of the goods. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
The information concerning the possible commercial guarantees relating to the products and services proposed with the sale (in particular the contents of the guarantee, the methods of its implementation, its price, its duration, its territorial extent as well as the name and the address of the guarantor according to the products, services and marks concerned) is of 1 year except indications contrary brought to the knowledge of the customer if necessary on the card of each product and service in the space of sale on line.

8.2 Legal guarantee
All products offered by our store are subject to the application of legal guarantees of conformity (Articles L211-4 to L211-14 of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code). For the implementation of one of the guarantees, the customer will have to contact our customer service by the contact form "Contact us" or the telephone number indicated on our pages.
It is recalled that under the legal guarantee of conformity, the consumer : - has a period of two years from the delivery of the goods to act against his seller; - can choose between repair or replacement of the goods, subject to the conditions of cost provided by Article L211-9 of the Consumer Code; - is exempted from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods.
This period is extended to 24 months as of March 18, 2016, except for used goods. The legal guarantee of conformity applies independently of the commercial guarantee that may eventually cover your good. It is recalled that the consumer may decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Article 9 - Affiliation
An affiliation program is available upon request to the Customer Service.

Article 10 - Responsibility
The products offered on our site comply with current French legislation and standards applicable in France. All our products attest to the NF or CE standards. The customer will find with the majority of the delivered products a note of use. We cannot be held responsible for the misuse of the products sold on the site, in particular the use for another use than the one planned by the manufacturer of the product, or the non-observance of the instructions of storage and safety of the product. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, we cannot be held responsible in case of error or omission in one of these photographs, texts, graphics, information or characteristics of the products or in case of modification of the characteristics of the products by the manufacturers. It is possible for any question about the products or our offer to contact our Customer Service. We are not responsible for the content of sites to which hyperlinks may be made from our own site. LETS OUT cannot be held responsible for the non-execution of the contract in the event of stock shortage or unavailability of the product, disruption, total or partial strike, notably of postal services, means of transport or communications, flooding, fire and any other case of force majeure.
We shall not be liable for any loss or damage caused by a DDOS (Distributed Denial Of Service) attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other material due to your use of this website or to your downloading of any material available on this website or on any linked website.

Article 11 - Intellectual property
All texts, comments, works, illustrations and images reproduced on our site are reserved under copyright and intellectual property for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use is authorized subject to different provisions, even more restrictive, of the Code of Intellectual Property. Any other use constitutes an infringement and is punishable under the Intellectual Property Code unless prior authorization is obtained from LETS OUT. Any total or partial reproduction of our site is strictly forbidden.

Article 12 - Reservation of ownership
The goods delivered and invoiced to you will remain the property of LETS OUT until full payment of the price. Failure to pay in full may result in LETS OUT reclaiming the goods, with immediate restitution and the goods being delivered at your expense and risk. During the period between delivery and transfer of ownership, the risks of loss, theft or destruction, as well as any damage that you may cause, remain at your charge.

Article 13 - Mediation
According to articles L611-1 and following of the Consumer Code, the customer has the right to have recourse free of charge (except for possible legal and expert fees) to a consumer mediator in order to amicably resolve a dispute between the customer and LETS OUT.

LETS OUT adheres to the CM2C Mediator Service (Consumer Mediation Centre for Justice Conciliators) whose coordinates are as follows: 14 Rue Saint-Jean 75017 Paris https://www.cm2c.net/.

After the customer has contacted the Customer Service Department of our site, the Mediation Service can be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here.
Since February 15, 2016, the European Commission's online platform for the amicable settlement of disputes is open to the public. Any consumer who encounters a dispute with a company located on the territory of the Union has the possibility to file a mediation request through this European platform. You can also consult the European Commission's website dedicated to consumer mediation: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_fr.

Article 14 - Personal data
The rules concerning the processing of personal data on our site are detailed in the page "Protection of your data" on our site.

Article 15 - Law applicable to disputes
All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there, will be subjected to the French law. Any dispute may be settled with our Customer Service Department and, in the absence of an amicable settlement, only the Commercial Court of Angers will be competent, regardless of the reason for the dispute, the court of the LETS OUT headquarters where the contract between the parties was formed.

Article 16 - Acceptance by the customer
The present general sales conditions as well as the price list are expressly accepted by the person placing the order, who declares and acknowledges that he/she is fully aware of them. Confirmation of the order entails acceptance of the present general sales conditions. The present conditions can be modified at any time without notice. The invalidity of one or more of the clauses of these general conditions of use will not result in the nullity of these conditions.

Article 17 - Protection of minors
We are aware that the content of our site can shock the youngest. Your responsibility as parents is to monitor the sites consulted by your children. Nevertheless, so that your children can access the Internet in peace, you can install a parental control and filtering software to limit access to your children to certain sites or content.
For more information, please visit www.protection-mineurs.com
Any person consulting our site declares to be a well-informed and adult public over 18 years old or with the legal authorization of his parents or legal guardian.
Article 1305 of the Civil Code gives parents the possibility to cancel an order placed by a minor by contacting our Customer Service.
We cannot be held responsible if the minor has confirmed his or her information (date of birth) and has in any case filled in false information to purchase products intended for adults by changing his or her birth value. The law concerning the article 227-24 of the penal code cannot be applicable because the only photograph of a naked person could not, subject to the sovereign appreciation of the magistrates, constitute in itself the offence envisaged in the article 227-24 of the penal code.